Ct- 183 †Principles of Providing Administrative Services

CT- 183 – Principles of Providing Administrative Services Understand how to make receive telephone calls 1. 1 Describe the different features of telephone systems and how to use them To using telephone is more easily to pass message to others when you need to, without going to their house or workplace. It is very good to be use in a business employment. For example: if you working in a Reception, then you will always need to pass message around to others staff.You cannot be available go around the building to tell them, because you will always need to be in the reception. Telephone would be the most easily way for you to pass the messages to them, or you can also use e-mail, if they not available to answer the telephone. You need to make sure you deliver the message as soon as possible to others, because it would be some important information or messages they has been waiting for all day.You will always need to make sure you take the correct messages, listen carefully when you on the phone to customers, or anyone that needs you to pass any messages. You need to make sure that the messages you pass to others are up to date, basically is when you taking message thought the telephone, make sure you put the time and all the details you need to know down. If these if privacy message, make sure there’s no one next to you when you on the phone.Telephone is a point to point communication system whose most basic function is to allow two people talking to each other whenever they are. It would be in a different city or country. There is the hold button; you can press it to put someone on hold. Then there is call waiting, caller id, call forwarding, speed dial, group connections. The group connections are mostly for businesses. You can leave voice message to other people. 1. Describe how to follow organisational procedures when making and receiving telephone calls To follow organisational procedures when making and receiving telephone calls is very important , make sure you got the correct numbers when making a call, otherwise it can’t not connect to the person you wanted to call, it will also cost you fees for the call you made. If you working in a Reception it is very important for you to follow organisational procedures, when use transfer, make sure you connect to the right person that caller wants, because it would be a very important call. . 3 Explain the purpose of giving a positive image of self and own organisation The purpose of giving a positive image of self and own organisation is to give you a polite efficient and professional image meaning opening and closing the calls properly, having a pleasant but business-like manner and using appropriate words and phrases in this way everyone will see my organisation in a positive way. Understand how to handle mail 2. 1 Explain the purpose of correctly receiving, checking and sorting incoming and outgoing mail or packages . 2 Identify different internal and external mail servic es available to organisation 2. 3 Describe the methods of calculating postage charges for mail or packages Understand how to use different types of office equipment 3. 1 Identify different types of equipment and their uses 3. 2 Explain the purpose of following manufacturer’s instructions when using equipment 3. 3 Explain the purpose of keeping equipment clean, hygienic and ready for the next user Understand how to keep waste to a minimum in a business environment 4. Explain why waste should be kept to a minimum in a business environment 4. 2 Identify the main causes of waste that may occur in a business environment 4. 3 Identify ways of keeping waste to a minimum in a business environment Know how to make arrangements for meetings 5. 1 Identify different types of meetings and their main features 5. 2 Identify the sources and types of information needed to arrange a meeting 5. 3 Describe how to arrange meetings Understand procedures for organisation travel and accommodation ar rangements 6. explain the purpose of confirming instructions and requirements for business travel and accommodation 6. 2 outline the main types of business travel or accommodation arrangements that may need to be made and the procedures to follow 6. 3 explain the purpose of keeping records of business travel or accommodation arrangements Understand diary management procedures 7. 1 explain the purpose of using a diary system to plan activities 7. 2 identify the information needed to maintain a diary system Understand the purpose of delivering effective customer service and how to do so

Free Essays on The Death Of Love, The Birth Of Vengeance

(Following the cycle of blood shed among the relatives in the Orestia) It all started when Thyestes seduced Atreus’ wife and contested his right to the throne. To get even, Atreus killed Thyestes children and fed them to him. When Thyestes realized what his brother had done he cursed him and his descendants. From that point on the house of Atreus saw many wrongs and much retaliation. Vengeance was the theme that surrounded it. There‘s a Spanish quote that comes to mind when I think of the House of Atreus; â€Å"La venganza nunca es buena, mata el alma y te envenena.† Which means, â€Å"Vengeance is never a good thing, it kills your soul and it poisons you.† Except, it seems like for the House of Atreus the quote is more like â€Å"it poisons your soul and it kills you. † Atreus had two sons, Agammemnon and Menelaus. Agammemnon would be the second of the family to commit murder in cold blood. He however, did not kill to avenge something that had been done to him. He killed to get something he wanted. He wanted to win a war. A war to which he would take hundreds of warriors to fight and dieto return a woman to her husband. A woman who had left because she wanted to, not because the conflicting party had kidnapped her. Still, Agammemnon turns his daughter, Iphigeneia into a sacrificial victim for a God so that he can win the war. Like his father, Agammemnon lies to the victim. He tells his daughter and wife that they need to go to him because she is to be wed. When they get there instead of a wedding Iphigeneia receives death. After he kills her daughter Agammemnon goes on to fight and win the war. Mean while, he expects Clytaemnestra to be sitting in her living room writing about how much she misses her adorable husband. But how can she? The man he married and loved leaves to go in search of a woman who left because she wanted to. Than after lying to her, he kills one of their children. And when he returns, he returns ten l... Free Essays on The Death Of Love, The Birth Of Vengeance Free Essays on The Death Of Love, The Birth Of Vengeance (Following the cycle of blood shed among the relatives in the Orestia) It all started when Thyestes seduced Atreus’ wife and contested his right to the throne. To get even, Atreus killed Thyestes children and fed them to him. When Thyestes realized what his brother had done he cursed him and his descendants. From that point on the house of Atreus saw many wrongs and much retaliation. Vengeance was the theme that surrounded it. There‘s a Spanish quote that comes to mind when I think of the House of Atreus; â€Å"La venganza nunca es buena, mata el alma y te envenena.† Which means, â€Å"Vengeance is never a good thing, it kills your soul and it poisons you.† Except, it seems like for the House of Atreus the quote is more like â€Å"it poisons your soul and it kills you. † Atreus had two sons, Agammemnon and Menelaus. Agammemnon would be the second of the family to commit murder in cold blood. He however, did not kill to avenge something that had been done to him. He killed to get something he wanted. He wanted to win a war. A war to which he would take hundreds of warriors to fight and dieto return a woman to her husband. A woman who had left because she wanted to, not because the conflicting party had kidnapped her. Still, Agammemnon turns his daughter, Iphigeneia into a sacrificial victim for a God so that he can win the war. Like his father, Agammemnon lies to the victim. He tells his daughter and wife that they need to go to him because she is to be wed. When they get there instead of a wedding Iphigeneia receives death. After he kills her daughter Agammemnon goes on to fight and win the war. Mean while, he expects Clytaemnestra to be sitting in her living room writing about how much she misses her adorable husband. But how can she? The man he married and loved leaves to go in search of a woman who left because she wanted to. Than after lying to her, he kills one of their children. And when he returns, he returns ten l...

American Political Climate Leading Up To Affirmative Action In The 1990s

American Political Climate Leading Up To Affirmative Action In The 1990s Affirmative ActionAmerica was founded on the principle that every man was created equal and each had their own right to life, liberty and the pursuit of happiness. However, the social construct of race created a nation that saw only one kind of people as the man referred to in our Constitution; whites. Since the dawn of slavery in this nation over 350 years ago there has been an unspoken understanding about the social hierarchy by which this nation's people would abide, and the limitations of access to life, liberty and the pursuit of happiness that some groups could not exceed. In 1863 Lincoln issued the Emancipation Proclamation that dismembered slavery in the United States, however, centuries later, the ghost of slavery still remains in the form of racism. Though racism within our institutions is much more transparent now than it has been historically, it is still very prevalent and very much a deterrent to non-whites in America.English: Photo of the front of Plessy v. Ferguson .. .Thus, systems like Affirmative Action that encourage ethnic and gender diversity have been embraced by schools and employers alike in order to "even the playing field" and rectify centuries of social disadvantage by working harder to accept or hire those who have been historically disadvantaged. This paper is an examination of the history and evolution of Affirmative Action in the United States of America.In light of the Civil War, with south as a recovering portion that was occupied by union troops until 1877 (because of reconstruction), United States legislation reflected a northern sympathy for the plight of the newly freed slaves in the south. The controversial Emancipation Proclamation of 1863 that freed all slaves in the border and secession states (which lead to the Northern victory in the civil war due to their overwhelming manpower) was an obvious about face in...

Observation #6 Essay Example | Topics and Well Written Essays - 250 words

Observation #6 - Essay Example I get the idea that women can only excel in the field of fashion and beauty; while, accomplishments and rewards are only for men, which should not be the case in real. This is gender biasing, which the media is portraying very beautifully. The Financial Times is a business magazine, and has some very current and hot news related to the business market. Women are considered as equally proficient gender as men, since the magazine highlights news regarding both men and women equally. April 5, 2013 publication talks about a female consultant chemist, Rachel Edwards-Stuart, and highlights her accomplishment in the lab. Both men and women are shown to be having the same level of intellect, engaging in professional meetings and conferences. The magazine does not portray gender biasing, and I get the idea that both the genders are equally professional in their fields; otherwise, there are many other magazines that emphasize the intellect and wits of men

Are available Supreme Court Decisions equipped to deal with emerging Essay

Are available Supreme Court Decisions equipped to deal with emerging technological advances - Essay Example The surfacing of new technologies used in fighting crime and the constitutional questions they raise warrants a new approach to these technologies in trying to protect individual rights while at the same time fighting crime. For the last few decades, the Court system has been struggling with the issue of technological advances and their constitutionality. Courts have not only been cautious of the role played by technological devices, but general public interest and maintaining the rule of law in every scenario. Technological advances involving the use of gun detectors, use of less lethal weapons, monitoring of email communication have sparked controversy all over the U.S. In addition, warrant requirements for searches/seizures in cyberspace have been delved into by the Supreme Court. Use of Gun Detectors Emergence of new technologies such as metal and gun detectors and the test of their constitutionality has led to a fresh overview of the functions of the handgun in the Fourth Amendm ent jurisprudence. Courts have always dealt with the issue of weapon searches as they have always been wary of departing from the constitutional requirement that searches can only be conducted in the presence of a warrant occasioned by probable cause. The Supreme Court’s decision in Terry v. Ohio showed a laxity to institute the prerequisite for conducting a search when the aim of the search is recovery of a hidden gun. The Supreme Court unwillingly relaxed this requirement with a view to uphold Terry’s rights according to the Fourth Amendment. The Supreme Court acknowledges that weapons searches and examinations of suspects holding illegal guns are paramount to protecting both the public and the police during street interrogations. In addition, the Court approved the â€Å"pat down’ system in determining whether a suspect is in possession of a handgun as it saw this system as a less intrusive way of conducting searches. We note that there are currently unlimit ed weapon searches places at points of entry such as airports and institutions including courthouses and schools. Gun detection in these places is on different contexts, but aims at achieving a universal goal, however, in the course of gun weapons searches, other contraband are discovered, which are later used as evidence against the defendants, even if a gun was not discovered (Johnson, p. 199). The current use of gun detection measures, which are deemed less invasive, such as pat downs are rather ineffective in detection, this warrants the use of metal and gun detectors based on less than probable cause, which has been approved by the Court. The Supreme Court advocates for the use of gun detectors that serve to distinguish those carrying a gun from those who are not while at the same time not providing any additional information on the person being screened. This will ensure law enforcers are able to detect concealed weapons while protecting civil freedom. In street interrogations , the Supreme Court on Terry v. Ohio exemplifies the Fourth Amendment as meaning that seizure or searches, based on probable cause, conducted without issuance of warrants are a violation of a person’s civil liberty and thus the search results are inadmissible in court. While the Court acknowledges that searches based on probable

'An awareness of the impact of (national) culture on people in work Essay

'An awareness of the impact of (national) culture on people in work organisations' is important in today's world - Essay Example The paper also presents two theories of culture namely: Stadial theory and Classical social evolutionism. In the discussion and theoretical consideration, it is true that national cultural awareness has a positive impact of organizational development. National Cultural Awareness Cultural awareness is the consciousness of the way people live collectively in the nation. It further involves knowing the historical position of culture in history and how it has shaped peoples’ way of life (De, 2011). Additionally, involves taking responsibility of supporting the historical responsibility in enhancing developmental culture. Cultural consciousness and awareness is an internal drive which propels an organization to seek to understand and to tirelessly look forward to align their developmental agenda to the organizations’ goals. The past and the present make up the culture of a nation, it is imperative for organizations to know the past history of a nation to determine the effect ive beliefs and their causes. When organizations have a higher national cultural awareness, it shall not only thrive in the present market, but it shall also prepare them for great advances in the future. Organizations which succeed are those that have aligned their organizations’ culture to the national culture. ... This can be made possible by prioritizing cultural knowledge as a major factor in making arrangements for promoting their products. Culture determines peoples associations, perceptions, and it also determines self image of individuals and a nation. It therefore follows that for any organization to thrive; it has to be conscious of the way people live within some boundaries (De, 2011). The world is on the verge great changes and development thereby changing peoples’ culture. Organizations must be aware of the changes which occurs culturally to enable them to adjust properly lets they fail. Cultural position of a nation is becoming exceedingly apparent and its role in socioeconomic development is about expansion and its effect is becoming more deep and effective than before. New perspectives and situations require organizations to adjust on their packaging and marketing strategies. Many organizations fail today while a million others are thriving daily. For organizations stand i n the new situations, they have to strengthen their cultural awareness majorly on the following three thematic areas: they have to be conscious of the position and influence of culture, they have to be aware of the workability of culture, and they have to be ready to take part on cultural enhancement and development. It is important to be aware of the significant position of culture. Culture has a tendency of perseverance and it permeates the minds of citizens. Culture in a nation is like air, it is found everywhere at the same time in a nation, and it directly influences the flow of reality. It does have a profound role in social and economic progress and development through the intangible consciousness. Culture changes

African Americans Essay Example for Free

African Americans Essay African Americans have a unique history as well as culture. Their history in the United States is greatly influenced and shaped by the events in the last three centuries. A period that would shape their destiny, their interactions as well as their orientation to most important events in life. The United States census figures put the number of African Americans at over thirty-eight millions in 2005. Of this population, over 55% of them reside in the metropolitan areas with cities like Chicago and New York being the homes to a huge majority of African Americans A close look at the African Americans in relation to the rest of their white counterparts reveals that they are disadvantaged in various aspects. This can only be understood by focusing at the underlying causes of this, key being the century’s discrimination and oppression meted out against the blacks by the successive regimes up to the period that the civil rights movement stepped up its calls for equality and political rights. African Americans had been for long subjected to slavery especially in the southern states. The end of slavery brought forth systemic discrimination where they were treated as second class citizens especially after the introduction of the Jim Crow laws that institutionalized racism. This is what is seen to be the cause behind the impoverished lot amongst the African Americans with 24. 7% of this population living in abject poverty. The group also remains disadvantaged in the education sector, health, housing as well as having the highest crime rates in the United States. Since the enactment of civil rights legislation, the African Americans population has made considerable steps towards improving their economic status largely narrowing the huge discrepancies that exist. This has been marked by the expansion of the African American middle class. Unlike in other ethnic groups like the white; there is parity across the gender amongst the blacks. Income levels in America are tilted to the disfavor of African Americans. This is largely seen as being linked to the inability to access other vital resources such as education and jobs. Speculative figures have it that over three quarter of African Americans aged above the age of 25 have not gone to college and hence do not possess college diplomas. By the turn of the century, over a third of the African American population living in the big cities was without employment compared to their white counterparts; this figure has not changed much (Brandon S, 1984). Life expectancy of the African American group compares unfavorably with that of the whites a fact exacerbated by the lack of medical and proper provision of health facilities. With a significant proportion of African Americans lacking medical care and proper provision of health facilities; with a significant proportion of African American having a low level of income and being unemployed, and with the united states lacking a universal health care system , African Americans are badly placed in terms of health facilities access. They are also at a higher risk of succumbing to chronic diseases as well as pandemics such as HIV aids. Statistics have it that of all people diagnosed with HIV/AIDS between 2001 and 2005, over half of them were African Americans. Cities that contain large populations of African Americans such as Washington DC contain the highest rates of HIV infections. African Americans have maintained a deep sense of religiosity this has been passed on from the days of slavery. Known as black churches, they have played a pivotal role in the struggle for blacks to acquire and consolidate civil and political rights. Majority of the evangelists have ended up as political figures playing a crucial role in the American civil rights movement.